Managing for Quality and Performance Excellence

It's your course, your content with MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 11E. This edition presents the latest developments in the field as students examine fundamental principles, criteria and the historic underpinnings of total quality. The authors provide a solid foundation for understanding and applying technical tools and performance excellence from an enterprise perspective. This edition's digital format gives you the flexibility to reorder chapters, add your own notes and embed a variety of content, including open educational resources (OER). Personalize course content to your specific students' needs. Your students can read your notes, add their own notes and highlight key portions of the text to aid their progress.