“The way you speak will determine your pathway to success. You Said What?! is your guidebook.” —Jeffrey Gitomer, author of The Little Red Book of Selling Communication is a measure of how we are heard. It’s not about us—it’s about how the other person perceives our message. If you aren’t where you should be in your career, the problem may very well be how you communicate. You Said What?! is an action-oriented book that gives you solid techniques you can use right away to achieve effective results, including: Quick tips and strategies on communication skills Real-life stories of how business communication can impact your career Tools that help you be understood and heard You Said What?! reveals how you can strengthen your message—by planning and sharpening your communication skills.