Your Customers' Perception of Quality
What It Means to Your Bottom Line and How to Control It
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Produkt beskrivelse
Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look
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Detaljer
- ISBN13 9781439845820
- Udgivet 2011
- Forlag Productivity Press
- Udgave 1
- Sprog Engelsk