Research Handbook on Services Management
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Product description
This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.
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Details
- ISBN13 9781800375659
- Publisher Edward Elgar Publishing
- Format Elektronisk medie
- Edition 1
- Language English