Dangerous Customer Service

Dangerously Great Customer Service...How to Achieve it and Maintain it

Impact Innovation

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180 days rental

79,35 DKK

VitalSource

E-bogen læses via VitalSource-appen, på enten computer, tablet eller telefon. E-bogen kan læses offline, men kan ikke downloades som pdf. Se mere her.

Sidelayoutet er fast sideformat som i den trykte bog.

Print: 10 page-prints
Excerpt: 10 copy-operations

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365 days rental

90,50 DKK

VitalSource

E-bogen læses via VitalSource-appen, på enten computer, tablet eller telefon. E-bogen kan læses offline, men kan ikke downloades som pdf. Se mere her.

Sidelayoutet er fast sideformat som i den trykte bog.

Print: 10 page-prints
Excerpt: 10 copy-operations

Go to Accessibility information

Please note that the standard 14-day cancellation right terminates upon receiving access to the e-book.

Product description

Dangerous Customer Services provides real help for real people in the real world.

This is a guide for managers on the realities and practicalities of great customer service. An accessible guide, Dangerous Customer Service shows the reader how to cover the basics - what customers expect from a service and what they will take for granted - and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential facets of customer services including loyalty, training your customer and services across cultures.

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Details

ISBN13 9781408127377
Released 2011
Publisher A&C Black Business Information And Development
Format Elektronisk medie
Edition 1
Language English