Integrated Measurement - KPIs and Metrics for ITSM: A narrative account
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Product description
Using an engaging narrative story, this volume in the series looks at the implementation of a KPI management system. Through the central character, readers witness (and learn from) real-world conversations and situations that are commonplace in an everyday business environment.
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Details
- ISBN13 9781849284875
- Pages 175
- Released 2013
- Publisher ITGP
- Format Elektronisk medie
- Edition 1
- Language English