Implementierung von Service-Qualita basierend auf ISO/IEC 20000: Ein Management-Leitfaden
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Product description
Implementing Service Quality based on ISO/IEC 20000 gives a clear and detailed breakdown of the explanations of the individual processes outlined in 2011 edition of the ISO 20000 Standard. It explains step-by step how to carry out a successful implementation
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Details
- ISBN13 9781849283335
- Pages 105
- Released 2012
- Publisher ITGP
- Format Elektronisk medie
- Edition 1
- Language German