Implementing Service Quality based on ISO/IEC 20000: A Management Guide
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Product description
ISO/IEC 20000 is an important international standard for IT service providers. This book is crammed with practical advice and recommendations on how to prepare for ISO20000 audit and implementation. It is the ideal companion to ISO20000 courses from a range of certification bodies such as EXIN, PeopleCert and others.
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Details
- ISBN13 9781849284448
- Pages 109
- Released 2012
- Publisher ITGP
- Format Elektronisk medie
- Edition 3
- Language English