99,00 DKK
90,00 DKK
\"Print on Demand\". Expected time of delivery 2-5 weeks
Product description
Satisfied customers are good - but not good enough!
Going from customer satisfaction to customer loyalty requires a deeper insight into the mechanics of loyalty and a new perspective on customer service.
Combining theory with solid and inspiring case stories, this book will help you to gain a deeper understanding of the approach to customer service that has brought massive success to some of the world's leading businesses.
Read the book before your competitors and become the company that customers will love to recommend.
Going from customer satisfaction to customer loyalty requires a deeper insight into the mechanics of loyalty and a new perspective on customer service.
Combining theory with solid and inspiring case stories, this book will help you to gain a deeper understanding of the approach to customer service that has brought massive success to some of the world's leading businesses.
Read the book before your competitors and become the company that customers will love to recommend.
Details
- ISBN13 9788771703696
- Pages 124
- Released 2015
- Publisher Books On Demand
- Format Paperback
- Edition 1
- Language English