Catalogs, Services and Portfolios: An ITSM success story

Please select
Please note that the standard 14-day cancellation right terminates upon receiving access to the e-book.

Product description

Based on the real-life experiences of the author and other ITSM professionals, this is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour.

Accessibility information

Select variation, to see accessibility information

Details

  • ISBN13 9781849285698
  • Released 2014
  • Publisher ITGP
  • Edition 1
  • Language English