Catalogs, Services and Portfolios: An ITSM success story
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Product description
Based on the real-life experiences of the author and other ITSM professionals, this is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour.
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Details
- ISBN13 9781849285698
- Released 2014
- Publisher ITGP
- Edition 1
- Language English