Professional Front Office Management: Pearson New International Edition
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Product description
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systemsand usually the first point of contact for a hotel guest.
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Details
- ISBN13 9781292056050
- Pages 656
- Released 2013
- Publisher Pearson (Intl)
- Edition 1
- Language English