Practical IT Service Management: A concise guide for busy executives
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Product description
Written in a question and answer format, this is a clear and concise guide to implementing IT service management using one of the most widely accepted best-practice approaches, ITIL® 2011. Each chapter covers one specific area of ITSM/ITIL, ensuring that the information is organised in a logical and straightforward manner.
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Details
- ISBN13 9781849285483
- Released 2014
- Publisher ITGP
- Format Elektronisk medie
- Edition 2
- Language English